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1. Who is accessible to become a Dealer? To qualify as a San Marcos Dealer, you must be actively involved either in picture framing, furniture showroom through a full-time business in a retail store-front location with regular hours or be an interior design or architect firm, either attending the hospitality, residential or commercial niche. Once qualified, a new customer packet will be sent with the forms required to complete your account set-up process. This will include providing us with a copy of your resale tax certificate. Special cases can be analyzed upon request.
2. How do I become a Dealer? After qualified you just have to order any DEALER ENROLMENT PROGRAM, either through the acquisition of a Corner Sample Program (CSP), Display Frame Program (DFP), Box of finishes program (BFP) or Carry-On sample program (COP). Please check our dealer enrolment programs for detailed information. To register as a potential Dealer, please contact us. The form will allow you enter any comment or question.
3. I'm an interior designer/architect, can I order directly? It is important to mention that our distribution policy specifies that all interior design firms will have to order their custom framing through our designated local framer or any of our frame shop dealers in their area. However, standard size mirrors are excluded from this policy. In fact, to promote this market we have developed a special program only for framers through our Preferred Framer Program.
4. Do you charge for corner samples? Yes. We have developed special corner sample programs (or CSP) to help you get the samples that you need at a low investment. Most of the programs include subsidies or huge discounts. Our business is not based in selling these items; our business consists in selling finished product.
5. Why do you charge for corner samples? We charge for corner samples because San Marcos must guarantee a quick return on investment (ROI). If our dealers invest in the product we are sure that they will show it and promote it among their clientele, increasing the chances of a sale. In some how we require the commitment of our dealers and this is the way to demonstrate their conviction about the product.
6. What are the benefits of your product? We can stand out 6 important facts: 1. It is a totally hand made product. 2. The extraordinary quality supported on ISO-9000 manufacturing processes. 3. Unique designs and materials. 4. Flexibility: customers can create their own designs (with the help of our design supporting tools such as the box of finishes). 5. We have a clear environmental policy. 6. We promote fair trade and are conscious of the social responsibility that we have with our country.
7. How long does it take to receive an order? Lead time is 4 – 8 weeks. For Terra collection frames it can be up to 14 weeks. On bigger projects time may vary and it can be scheduled on partial deliveries. For more information please check our Policies & Guarantees.
8. How do I place an order? To place orders please contact us at: 1-866-678-2846 from the USA or via email at:
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For more information please check our Policies & Guarantees.
9. How do you accept payments? Payments are received by credit card (Visa – Master Card – American Express). For more information please check our Policies & Guarantees.
10. What are your payment terms? A 50% deposit is required upon order placement. 50% balance is due prior to shipping. For more information please check our Policies & Guarantees.
11. What is the minimum order? The minimum order is one frame. Minimum charge is: 8 Feet. For more information please check our Policies & Guarantees.
12. Where can I get information about prices? If you are a dealer you can use your login and password to download updated price lists and other similar information. If you are not a dealer please contact us for pricing or quotations at 1-866-678-2846 from the USA or email us at:
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13. What is the price per foot? Prices per foot depend on three main characteristics. First, the reference of the frame, second the molding width and third the finish. Retail prices range from $100/foot to $500/foot.
14. Do wholesale prices include delivery? Yes. We have tried to keep it simple for our clients. All of our prices include delivery to the address provided, including all associated charges like crating, insurance, duties, etc. *Only applicable in the US. For more information please check our Policies & Guarantees.
15. Do you have any discounts for volume orders? Although we have an established price list, we can work on discounts for volume orders, basically due to freight reductions. The discount will be established depending on the project/order. Please contact us for more information.
16. How do you ship your products? All orders are shipped professionally packed and crated. Usually they are shipped through DHL, but we can use other carriers. Shipping is done directly from our manufacturing facilities in Colombia to the address provided by you anywhere in the world.
17. Do you provide your frames in standard sizes? Yes. In November 2008 we first launched our first collection of luxury standard sized mirrors.
18. How do I get a login and Password? Once you become a dealer you will get your login and password. US and Canada Dealers: Your User name is your San Marcos account number. Your Password is your zip code. If you already are a dealer and don’t have your password, please contact us at:
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19. How can I care for my custom frame? We recommend using a soft, lint free cloth that is free of dyes or chemicals. Slightly dampen the cloth with water, do not use harsh or abrasive cleansers. We do not recommend any type of conditioner, or chemical to be placed on the frame. Simply dusting the frame, and cleaning it with a damp cloth should help keep your frame looking good for its expected life. For furniture finished frames you can use any furniture polish.
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